Music lessons should feel safe.
For every young learner.

Six principles, every day

Trust isn't a feature. It's a posture. These are the principles we work from — they shape both the platform and how our team responds when something doesn't feel right.

• Proactive, not reactive. Safety infrastructure ships before incidents, not after.
• Evidence-based decisions. Every lesson is recorded, so investigations rest on what actually happened — not on conflicting stories.
• Children first. If a policy is safe for a 10-year-old, it's safe for everyone.
• Block early, block easily. You can remove yourself from any interaction immediately, silently, without justification.
• Proportional consequences. Responses scale with severity — from a nudge to a permanent ban — with no single complaint causing deactivation unless danger is imminent.
• Transparency with boundaries. The rules are clear and public. Investigation details and reporter identities stay confidential.

Verified instructors, not self-attested

Every instructor who teaches a student under 18 has cleared an enhanced background check that goes beyond a basic identity screen. RLGL pays for these checks — they aren't optional, and they aren't an extra fee on the instructor.

For the full breakdown of what's checked, who's eligible, and how disputes work, see the Instructor Verification Process.

Every lesson with a minor is recorded

Recording is the platform's primary safety mechanism. It deters misconduct, gives guardians transparency, and means investigations rest on evidence — not on conflicting stories. For lessons involving a student under 18, it cannot be turned off.

• Automatic by design. Recording begins when both parties join. The recording indicator stays visible the whole time.
• Guardians own the replay. Parents can watch the entire lesson back, any time, from their dashboard.
• Restricted access. Only the student, the guardian, and the instructor can view the recording. RLGL admin only opens replays during an active safety review.
• Replays survive instructor departure. If an instructor leaves the platform, students keep access to their lesson library.
• No distribution. Recordings cannot be downloaded or shared off-platform. Doing so is a Code of Conduct violation.

The guardian holds the keys

A minor cannot create a standalone RLGL account. Every minor profile is a sub-profile under a guardian account, and the guardian is the primary account holder. They're not a passive observer — they're the person RLGL is in a relationship with.

Messaging that parents can see

Instructors can never send a direct message to a minor that the guardian cannot see. Period.

Guardians can switch between modes at any time. If a guardian doesn't open messages for 30+ days, our team is alerted to check in on engagement — because oversight only works if it's actually happening.

One tap to walk away

Anyone — student, guardian, instructor — can block any other user at any time, from anywhere they show up: profile, search results, message thread, lesson history. No justification, no friction, no notification to the other party.

• The blocked user disappears from your search results, and you disappear from theirs.
• Existing message threads are archived. Neither party can send new messages.
• Scheduled lessons between blocked parties are auto-cancelled, with refund per the cancellation policy.
• Profiles are mutually hidden. The other person sees "This profile is not available" — never a pointed error message.
• The blocked user is never notified that they were blocked.

Reporting is built into every surface

A "Report a concern" option lives wherever interactions happen — during a lesson, after a lesson, on a profile, on a review, in messages, on the community board. You should never have to hunt through settings to flag something.

Reporting in good faith — even if the complaint isn't upheld — never carries consequences. Your identity is never shared with the person you reported.

How we respond

Reports involving minors take precedence over everything else in the queue. Our standards:

• Triage within one hour for any report involving a student under 18.
• Investigation begins within four hours, including review of the lesson replay.
• Resolution within 48 hours for critical reports — same day for emergencies.
• Emergency suspension for any allegation of inappropriate behavior toward a minor — pending investigation, not after it.
• Mandatory external reporting when child safety law requires it. RLGL will cooperate fully with law enforcement and may proactively contact authorities in cases of imminent danger.

If you need help right now

If you or your child are in immediate danger, please contact the appropriate emergency service in your area.